Customer Care team

*We're not actively hiring for our Customer Care team right now, but you're welcome to share your details using the link below - we'll be in touch if a suitable opportunity does arise. *

Job tasks and responsibilities

At a high level, you will be responsible for:

• Reporting to the Customer Care Co-ordinator, you will be working in a small team to assist in the effective and efficient day to day running of our customer care department
• Timely and polite responses to all customer enquiries via email, over the phone & on our social channels
• Ensuring we follow our customer service guidelines to help make someone’s day
• Communicating with delivery drivers ensuring the seamless operation of timely deliveries
• Helping to create a sense of community among our social platforms
• Helping find customer pain points and presenting them to management
• Creating documentation for self-service support
• Basic website updates
• Basic reporting

About the role

• Customer Service hours vary but can span from 8AM – 9PM, 7 days a week
• Must have a willingness to work nights and weekends
• Flexible & Remote working, with the opportunity to work at one of our LVLY warehouses if desired
• All training will be provided
• Must have own laptop and phone, all software and relevant access will be provided
• General Retail Industry Award – Level 1 (Rate will vary depending on F/T, P/T or Casual position but follow award rate set by Fair Work)
• Previous customer service experience preferred but not essential

To apply, please click here to fill in our typeform application.

No phone calls or texts please.